Terms & Conditions

Using this website

By using this website you agree to these terms. The content is provided to help you understand our services and plan your event. Everything on this site, the text, branding, photography and design, belongs to T&Y Luxe Events unless stated otherwise, and you may not reproduce it for commercial purposes without our written permission.

Enquiries

Sending an enquiry is free and places you under no obligation. We aim to respond to every enquiry personally, usually within a couple of days. Enquiry details are handled in line with our Privacy Policy.

Quotations, bookings and deposits

Each event is quoted individually, we don't publish fixed price lists because an honest quotation depends on your event. If you proceed, a written quotation will confirm the scope of work, the price and any payment schedule. Bookings are generally confirmed with a deposit and a signed agreement; this is where the specific terms for your event are set out. Terms and prices between us on this page are overridden by that agreement.

Client responsibilities

You'll give us accurate details about your event, venue access and timings, and let us know promptly about changes that affect the plan (for example, a new venue or guest count). We'll always confirm plans with you before the day, but the final event details need your sign-off.

Cancellations

You may cancel a booked event at any time in writing. Whether a deposit is refundable is set out in your signed agreement and depends on how soon before the event you cancel, since we may have already committed time, travel and materials.

Our responsibility

We provide planning, décor and styling services with reasonable care and skill. We can't control weather, venue staff, third-party suppliers or unforeseen circumstances, and we're not liable for losses outside our reasonable control. Nothing in these terms limits liability that can't be limited by law.

Venues and suppliers

Where we recommend or coordinate with venues and suppliers on your behalf, they remain directly responsible for their own services. We'll always check practical details, like access times and setup windows, but the contract for those services sits between you and them where appropriate.

Changes

We may update these terms from time to time. The version that applies is the one displayed at the date you use the website or sign your agreement with us.

Contact

Questions about these terms or anything on this site? Email info@tandyluxeevents.com.